Technical Service Integration & Managed Services
Solutions > Technical Service Integration & Managed Services
Technical Service Integration & Managed Services
Our Technical Service Integration & Managed Services are designed to provide clients with comprehensive, reliable, and high-performance support across every stage of their technology investment. We go beyond deployment, ensuring systems remain optimized, secure, and aligned with evolving operational needs. Through a blend of in-house expertise, premium technologies, and regional responsiveness, we reduce downtime, improve asset utilization, extend life-cycle value, and elevate end-user experience. Our service model addresses strategic KPIs such as system availability, cost efficiency, TCO reduction, uptime SLAs, and operational resilience, making us a trusted partner in both CAPEX and OPEX frameworks.
End-to-End System Deployment & Support
We offer full end-to-end deployment, from solution design and engineering to installation, configuration, testing, and go-live support. Our multidisciplinary team ensures seamless system integration across IT, ELV, AV, security, automation, and infrastructure solutions. Each deployment is executed with precision, vendor-certified practices, and adherence to international standards, ensuring smooth transitions, full interoperability, and minimum disruption to business operations.
Preventive, Predictive & Reactive Maintenance
Our 3-tier maintenance framework—preventive, predictive, and reactive—guarantees system health and performance longevity. Through regular health checks, real-time analytics, and proactive alerts, we mitigate risks before failures occur. Predictive maintenance leverages data insights to anticipate issues, while our reactive teams deliver swift, SLA-driven responses in critical scenarios. This model reduces system downtime, enhances reliability, and supports long-term ROI.
Remote & On-Site Support Services
We provide flexible remote and on-site support models, ensuring expert assistance is available wherever and whenever needed. Our certified engineers and field technicians deliver Tier 1 to Tier 3 support for critical systems, including ICT networks, AV systems, surveillance infrastructure, and smart building controls. Our remote NOC (Network Operations Centre) ensures 24/7 monitoring, diagnostics, and immediate escalation support for uninterrupted operations.
Lifecycle Management & Optimization
From planning to retirement, we manage the full technology life cycle, ensuring clients get maximum value from their systems. We assist with upgrades, patch management, system reconfigurations, vendor coordination, and asset tracking. By aligning life-cycle strategies with client KPIs such as uptime, security compliance, energy efficiency, and cost-per-use, we support measurable ROO and better budget forecasting across all service tiers.
As a turnkey solution provider, technical service integrator, and system integrator, we handle the complete process from standard installation, configuration, testing, and programming to training, based on the solutions we offer. We are involved at every stage, including both pre-sales and post-sales support.
After the project is completed, we also provide managed support and asset lifecycle services, taking over maintenance and asset management. These post-project services are available through the following packages:
Strategic Helpdesk Deployment:
Projection House operates a well-distributed Helpdesk network across key locations in the UAE to ensure localized and rapid support coverage.
Immediate Remote Support:
Offers prompt remote troubleshooting and real-time call handling to address technical issues efficiently.
Coordination with Client IT Teams:
Acts as a first responder by closely coordinating with the client's Level 1 IT support teams for seamless issue management.
Escalation and On-Site Intervention:
When necessary, escalates cases to deploy on-ground technical resources, including:
Field technical assistance teams
Project engineers
Technical engineers
Physical Support and Solutions:
Provides on-site physical intervention L2 support and, if required, dispatches standby units to minimize disruption.
Compliance and Service Assurance: All support activities are executed in alignment with:
Managed Services Agreements (MSA)
Service Level Agreements (SLA)
Annual Maintenance Contracts (AMC)
Industry compliance standards
Downtime Minimization:
Focuses on fast, effective resolutions and proactive measures to reduce system downtime and ensure business continuity.
Support Center for Repair & Maintenance
Operates dedicated support centers for in-depth diagnosis, repair, and maintenance services to extend equipment life and maintain performance.
Centre for Research, Development, and Innovation Excellence
We deeply value our customers and understand their concerns, whether related to budget, business objectives, or evolving technological needs. That’s why we have established our dedicated Centre for Research, Development, and Innovation Excellence, designed to provide tailored support and forward-thinking solutions.
As part of Projection House’s continuous improvement and development initiatives, our Centre of Excellence and Centre of Innovation teams have embraced a holistic approach similar to the “farm-to-plate” model, adapted for technology solutions. This methodology ensures a seamless transition from ideation to full-scale deployment, covering every aspect of the solution lifecycle:
Ideation & Innovation – Conceptualizing new solutions based on market needs.
Conceptual & Technical Design – Defining system architecture, specifications, and feasibility.
Prototyping & Development – Creating proof-of-concept models and conducting rigorous testing.
Integration & Customization – Tailoring solutions to operational, technical, and budgetary requirements.
Deployment & Usage – Implementing, optimizing, and ensuring usability for business operations.
This end-to-end approach focuses on transforming ideas into fully operational solutions, ensuring that every stage of the lifecycle—from concept to execution—is strategically managed for maximum efficiency, innovation, and business impact.
As a company, we have the expertise to create Bill of Quantities (BOQ) and Bill of Materials (BOM), and efficiently manage RFI, RFPs, RFQs, RFBs or RFTs, and RFX procedures. We tailor our approach based on the project's scalability, aligning with business, operations, and technology needs to ensure long-term organizational success, optimized costs, and maximized return on investment.
Get in Touch:
Your Trusted Technology & Integration Partner in the UAE, GCC & East Africa
With over two decades of domain expertise, we have evolved into a comprehensive turnkey solution provider, specializing in Integrated Educational Systems, IT, ELV, ICT, AV, Acoustics systems, and cutting-edge technologies. Beyond integration and technical services, we serve as an extension of our clients' teams, optimizing technology to meet their unique business goals, enhance customer engagement and experience, and drive sustainable revenue growth.
Turnkey Solutions Architect & Integrator – Delivering end-to-end, customized technology solutions.
Technical Service Integrator – Ensuring seamless system deployment, integration, and optimization.
Managed Service Partner – Providing proactive support, maintenance, and lifecycle management.
Asset Lifecycle & Strategic Integration Consultancy – Managing CapEx & OpEx with due diligence.
Strategic Solutions Integrator – Offering holistic, customer-centric solutions with seamless execution.
Budget Optimization Experts – Maximizing ROI while ensuring financial efficiency.
Master Consultancy/Project Management & Operations Management – Managing Project Oversight & Governance, Stakeholder Coordination, Risk & Compliance Management, Operational Excellence, Resource & Vendor Management, SLA & AMC Management, Reverse Logistics, Training & Customer Success.
A Key Distributor & Logistics Partner– We acts as a key distributor and logistics partner for businesses, ensuring seamless supply chain operations, warehousing, and inventory management.
Our experienced leadership team and skilled professionals understand evolving business technology needs, regulatory compliance, and industry best practices. As a Smart Technology, IT Infrastructure, ELV, A.V, and ICT Solutions Provider, we empower businesses with customer-centric solutions that enhance efficiency, reduce costs, and elevate user experiences. With our extensive experience, skilled team, robust infrastructure, and unwavering drive, we seamlessly execute large-scale and complex projects from inception to completion with precision.
Whether you are exploring ideas, have specific project needs, or simply want to learn more, we are here to make your journey with Projection House smooth, successful, and impactful. Connect with us today and let’s work together to deliver exceptional experiences through innovation, service excellence, and cutting-edge technology.
